Shipping & Returns
WE ONLY SHIP OUR LIFESTYLE RANGE (drinks & food are only available for pick-up).
Orders placed between Mondays and Fridays will be shipped within 48 hours (excluding holidays). Orders placed on weekends will be shipped within 48 hours on the next business day. Delivery time depends on the method chosen at check-out. We ship worldwide, however we are not responsible for any additional fees international customers may have to pay. We offer free domestic shipping (Belgium) for all orders over €75 and free domestic returns.
If you choose the free option “pick up in store”, your order will be ready for pick-up in 1 hour (if our store is open, otherwise it will be ready the next opening day). In case of a return you have to come down to our store (with the original invoice and filled out return form) where you’ll be able to choose either an exchange, refund or store credit. Or you can choose to ship your return back to us at your own cost. All sale items & accessories are final.
RETURNS & REFUNDS
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t accept your return. To be eligible for a return, your item must be unused (with the original tag and packaging, unworn and unwashed) and in the same condition that you received it in. Gift cards, sale items, intimates or jewelry are non-returnable. To complete your return, we require a receipt or proof of purchase and a filled out return form (comes with your order).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your return.
Upon approval, we will send you an email with the refund / store credit in the original amount of your item(s) at time of purchase (excluding the original shipping costs). Refunds are always processed using the same payment method the order was placed with.
!! Please note: If the original purchase qualified for free shipping (domestic order over €75) and the return makes this less than €75, we will deduct the original shipping costs (€5) from your refund. For any questions regarding refunds, returns or shipping, please contact us at firstname.lastname@example.org.
Articles not eligible for return
We do not accept returns of sale items, jewelry or intimates. We won't except these items and you will be responsible for the shipping costs to return the item(s) back to you.
Shipping of Returns
To return your product, fill out our Return Form that comes in your package, enclose this in your parcel and mail your return to:
Bayu Brugge Returns
8000 Brugge BE
Both national and international return shipping costs are non-refundable. If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. You can also return your products for free in our store within 14 days.
**Bayu Brugge is not responsible for lost or stolen packages once the tracking information reports the package has been delivered to the address provided. Nor are we responsible for fees or custom charges related to international shipping. Please contact the shipping company used to recover any lost packages reported delivered using your tracking mail.